TelephMacmillan Education (March 21, 2006) ISBN: 1405082216 PDF + mp3 96 pages 3,8 + 33.6 Mb Telephone English trains students to use the telephone confidently and effectively and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.
KEY FEATURESEquips Business English students with the skills necessary for making a successful phone call Focuses on the conventions of making phone calls in the English-speaking world Teaches students how to build successful relationships over the phone The Student's Book contains an Audio CD so all the exercises can be used for self study as well as in class Useful phrase bank - a quick and practical reference to support students in their phone calls Review lessons at the end of each section
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